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Want to get help quickly?​

Chat with us in Online Banking or the Westpac App​.

Help on tap to connect directly to our customer service team.

Want to get help quickly? Use the app to skip the security questions and talk to the right person.

Step by step guide

Check which app you have:

New Westpac App​

Get the app (min. iOS 13.0.0)​

  1. Tap Contact us at the top of the screen​
  2. Tap Just ask us

Classic Westpac app​

  1. Tap Contact in the bar menu​
  2. Tap Chat now

Personal Customers

8am – 8pm AEST, Monday - Friday

General enquiries 132 032

Existing home loans 132 558

Calling from overseas (+61 2) 9155 7700

Business Customers

8am - 8pm AEST, Monday - Friday

General enquiries 132 142

Online and Mobile Banking 1300 655 505

Calling from overseas (+61 2) 9155 7700

Corporate Online Customers

8am - 8pm AEST, Monday - Friday 

General enquiries 1300 134 291

Online and Mobile banking 1300 134 291

Calling from overseas (+61 2) 9155 7737

How can we help you?

Help with a lost or stolen card.

Please report a lost or stolen card immediately so that we can stop all transactions on your account. You'll need your 8-digit customer number and password. You can also place your card on hold temporarily until you find it.


We're working 24/7 to safeguard your personal information, to protect you from online fraud. Learn about Westpac Protect, and simple steps you can take to help protect yourself.

If you believe your security has been compromised or you notice a transaction you did not make, contact us immediately on 132 032.


Feedback and complaints

At Westpac, we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down.

Contact us on 132 032 or find out more below.


Contacting us from overseas

If you are overseas and need to get in contact with us there are a number of different ways that we can help. Anything from contacting us about general banking enquiries, or emergency card enquiries, through to international services such as telegraphic transfers and foreign cheques.


Financial Hardship and Support

We know that financial stress can sometimes be a result of unplanned life events such as change of income, illness, a relationship breakdown, reduction in your business cash flow or emergency events like natural disasters.


Business Online Banking support

If you’re a business customer and need help with Westpac Online Banking, you can visit our dedicated support and FAQs. 


Contact us in the Westpac App

Want to get help quickly?

Get in touch with us through the Westpac App. Simply sign in and tap 'Contact us' to speed things up.
Find out more.